Field tech console

Isolate a camera or other agentless device #

1. Open Devices (or search for the device name).
2. Open the device.
3. Choose Isolate, read the confirmation and confirm.
4. When the job is done, choose Open port to restore access.

Isolate only the access port named on the ticket.

Attempt a fix on a Windows or Linux computer #

1. Open Fixes.
2. Find the computer or CVE.
3. Choose Attempt fix and confirm. The console queues the fix for when the computer checks in.

If Attempt fix is unavailable, the computer has no approved agent. See Install & approve the Windows agent.

Status #

Status shows whether the appliance is working, then lists open problems.